1. ABOUT THESE TERMS
These terms and conditions govern your use of services provided by Retuned Media Ltd, a company registered in England and Wales. By purchasing a subscription or any related service, you agree to these terms in full.
If you have any questions before purchasing, please contact us at info@retuned.media.
2. THE SERVICES
Our services such as AuthorityAmp and Local Business Experts are ‘done-for-you’ content production services. Each month, Retuned Media Ltd or one of its trusted partners will conduct a recorded session with you and produce a package of content from that recording, which may include podcast episodes, articles, social media posts and video shorts.
The specific content deliverables for each session will be agreed between you and Retuned Media Ltd as part of your onboarding. Retuned Media Ltd will use reasonable endeavours to deliver your content promptly following each recorded session, though no specific delivery timeframe is guaranteed.
3. SUBSCRIPTION AND PAYMENT
The service is offered on a rolling monthly basis. Your subscription begins on the date of your first payment and renews automatically each month until cancelled in accordance with these terms.
Payment is taken monthly in advance via Stripe. By providing your payment details you authorise Retuned Media Ltd to collect your monthly subscription fee on each renewal date.
Retuned Media Ltd reserves the right to adjust subscription pricing with 30 days’ written notice. If you are a Founding Member your locked-in rate will not increase for as long as your subscription remains active and uninterrupted (usually up to 12 consecutive months).
The service will only be provided in any given month once payment for that month has been received in full. Retuned Media Ltd reserves the right to withhold or suspend delivery of content where payment has not been received.
4. CANCELLATION
You may cancel your subscription at any time by giving one calendar month’s written notice to Retuned Media Ltd by email. Your subscription will continue until the end of the notice period and no further payments will be taken thereafter.
Notice must be given by email to info@retuned.media. Cancellation requests made through any other channel cannot be guaranteed to be processed.
5. REFUND POLICY
All payments for subscriptions and one-off services are non-refundable. This does not affect your statutory rights under English law.
6. OWNERSHIP OF CONTENT
All content produced by Retuned Media Ltd as part of the done-for-you services is owned by you, the client, upon delivery as long as payment has been made in full. Retuned Media Ltd retains no rights to use, republish or distribute your content without your express written permission, except where agreed in writing for promotional purposes such as case studies or portfolio examples.
All content created as part of a FREE interview is owned by Retuned Media Ltd and copyright may only be licensed or assigned by Retuned Media Ltd in writing.
Notwithstanding the above, the interviewer’s performance rights in any recorded session are never assigned to the client. Such rights are licensed to the client in accordance with industry best practice, permitting use of the delivered content for the client’s own business and promotional purposes. No further rights in the interviewer’s performance are granted without separate written agreement.
The client expressly agrees that the interviewer’s contribution — including their voice, performance and any recorded material in which they appear — shall not be used, reproduced, submitted or made available in any form for the purpose of training, fine-tuning, developing or improving any large language model, artificial intelligence system, machine learning system or any similar technology, whether commercial or otherwise, without the express prior written consent of Retuned Media Ltd.
The client further agrees that the interviewer’s contribution shall not be edited, altered, excerpted or modified in any way without the prior written consent of Retuned Media Ltd. The delivered content may be published and shared in its complete, unaltered form as produced and delivered by Retuned Media Ltd.
You confirm that you own or have the right to use all information, materials and intellectual property you provide during recorded sessions, and that their use in your content will not infringe any third party rights.
7. RECORDED SESSIONS
Sessions will be conducted remotely via an agreed video or audio platform. You consent to the recording of sessions for the purpose of content production. Recordings will be used solely for producing your AuthorityAmp content and will not be shared with third parties without your consent.
The quality of the finished content is directly affected by the audio and video quality of the client’s recording environment and equipment. The client is responsible for ensuring they follow best practice in relation to their audio and video setup, including but not limited to microphone quality, background noise, lighting and internet connection. Guidance on best practice can be provided by Retuned Media Ltd upon request. However, Retuned Media Ltd and any of its production partners accept no liability for poor audio or video quality resulting from the client’s equipment, environment or technical setup.
8. LIMITATION OF LIABILITY
Retuned Media Ltd will provide services with reasonable skill and care. However, we make no guarantees regarding specific business outcomes, audience growth, lead generation or revenue resulting from your content.
To the fullest extent permitted by law, Retuned Media Ltd’s total liability to you in connection with any service(s) provided shall not exceed the total fees paid by you in the three months preceding the claim.
9. CONFIDENTIALITY
Both parties agree to keep confidential any sensitive business information shared during the course of the services and not to disclose it to any third party without prior written consent.
10. GOVERNING LAW
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. CHANGES TO THESE TERMS
Retuned Media Ltd reserves the right to update these terms and conditions at any time. You will be notified of any material changes by email with at least 14 days’ notice before they take effect.
12. CONTACT
For any questions relating to these terms please contact:
Retuned Media Ltd
26 Mill Place, Winchester, SO21 3BZ
info@retuned.media